There are several known causes of this:
- incorrectly set LD_LIBRARY_PATH variable in Linux/Unix environments. See the runConverter.sh script in the download bundles to see how to set the LD_LIBRARY_PATH variable. Note this is not required in Docmosis versions from 1.2.0 onwards
- On 64-bit Linux systems a 32 bit install of Java must be present. OpenOffice (which is a key component of the Docmosis Converter) must be able to locate a 32 bit java install. Running javaldx (under the openoffice install area) should report at least one path to Java.
- If you are using OpenOffice 2.3 on a linux platform, you may need to have the open office "headless" package installed. This is particularly likely if you see the error "X11 error: Can't open display".
- Sites have occasionally reported that re-installing openoffice (even as late as version 3.0) has corrected the problem. The root cause has not been established or why the install did not work correctly the first time through.